Reservations:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancelation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancelation policy are provided below.
*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at the spa, by phone at 305-300-0182 or you may contact us below. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment. In case you receive a free gift card, this applies as a promotion. Free Gift Cards cannot be combined with any other offer or promotion and cannot be applied towards the Gratuity of your service.
Gratuity:
Gratuity is not included in the price of a service, spa packages or memberships. Customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash or credit card.
Return Policy:
It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Beniley Spa.
Accomodations
Please note that the beds used in our rooms only support up to 250 lbs. For the safety and protection of our customers, our staff cannot render services where this limitation would be exceeded.